General

Answer -- You can either send an email to DRRMail@saccounty.net, notify DRR in person at the lobby or you can telephone a representative at (916) 875-7500.

Answer -- There is no grace period; however, if you need to speak to a specialist, please call one of the following numbers, based on your last name:

• Last Name starts with A-K, call (916) 875-7589.
• Last Name starts with L-Z, call (916) 875-7852.

Answer -- There are a number of reasons that could explain this. The most common being that the statement was generated before the payment was posted. If you are unsure you are always free to call a specialist at (916) 875-7500 to verify your payment was posted.

Answer -- If we did not receive your payment, then your next step would be to verify that the check or money order was cashed. If it was not, then you should inform us of the check/money order number and reissue the payment. If your check/money order was cashed, then your next step would be to give us a copy of the front and back of the cancelled check/money order so that we may properly research your payment or account.

Answer -- Each charge is assigned a different account number and then put into a single packet of accounts for each person. Any of the account numbers under your name are valid and may be used to research your entire account history.

Answer -- The balance on your receipt may include amounts being collected through other means. It may also include amounts that are not in an "active" status.

Answer -- No, the payment must be processed by our office by the due date.

Answer -- If you have been sued by the County of Sacramento, Department of Revenue Recovery, you can contact the Legal Unit at DRR, by calling the number associated with the first letter of your last name: A - E -- (916)875-4988; F - K -- (916)875-7712; L - Z -- (916)875-7681, or if the suit was filed by Small Claims Court, please contact the Carol Miller Justice Center.

Answer -- Depending on the charge, you may need to contact the Sacramento County Sheriff's Department, one of the numerous Courts or other departments. Please contact our office for more information.

Answer -- Most unpaid debts owed to Department of Revenue Recovery-County of Sacramento are reported to TransUnion only. These unpaid items can remain on your report for seven (7) years. Once the item is paid, it will be cancelled with TransUnion.

Also, if Department of Revenue Recovery has requested and received judgment against you, it becomes a public record item. Public record items are picked up at the Recorder's Office by the different credit reporting agencies. These items can also remain on your credit file for seven (7) years. DRR does not put them on your report; therefore, DRR cannot take them off. Once they are paid and a satisfaction is provided, (which you must pay a fee and have recorded) it will be shown on your credit report as a satisfied judgment.

Answer -- They must be recorded in the County which they were originally recorded, which will be listed on the satisfaction or release.

The Sacramento County Recorder's Office currently charges $9.00 for the first page and $3.00 for each page thereafter. The Sacramento County Recorder's Office is located at: 600-8th Street, Sacramento CA 95814 (on 8th Street between F & G Streets). Click for Map

Answer -- Your account is or was delinquent at sometime. Revenue Recovery participates annually in the State and Federal Tax Refund Intercept Programs. Welfare overpayments, court ordered fines, restitution, probation costs and attorney fees are just a few of the types of eligible accounts that are subject to tax intercept.

To protect against having your tax refund intercepted, it is important to pay your account in full or keep your account current before DRR sends an intercept request to the State.