Pay by Phone

​Payments can be made by phone through an automated system provided by PaymentExpress, a private organization, and charges a convenience fee to process all electronic check and credit card payments.  The convenience fees listed below are subject to change; however, you will be notified of the fee amount before approving the payment transaction.  PaymentExpress is not a Sacramento County agency, therefore any transaction disputes or questions must be resolved through PaymentExpress. 

Call Toll Free 1-844-428-5629

  • Press 2 for Spanish, do nothing to proceed in English
  • Enter the account number via key press or speech
  • If the IVR recognizes the phone number from a previous payment, the IVR will automatically present the account number that was previously paid. Caller will confirm that account or enter a new account number.
  • If you do not know your account number, contact DRR at (916) 875-7589.
  • Caller provides contact phone number
  • Caller hears the payment options for Card and E-check. Convenience fee is $2.50 for credit and debit cards or $0.95 for e-check.
  • Enter payment information:

            Credit Card Entry

            Choose card type – Visa, MasterCard, Discover, American Express

            Enter card number

            Enter four digit expiration date (MMYY)

            Enter 3 or 4 digit card security code

            E-check Entry

            Choose account type – Checking or Savings

            Enter 9 digit routing number

            Enter account number, can be up to 16 digits long

  • Confirm the total amount to be paid, include the convenience fee.
  • If a problem is encountered, caller can say “Agent" to speak to customer service

Credit and ATM/Debit Cards:            VISA LogoMasterCard LogoAmerican Express LogoDiscover Card Logo

  • You will need credit card information.
  • $2.50 convenience fee is charged at the time payment is processed.
  • PaymentExpress provides a confirmation number once the electronic payment is completed.

For E-Check payments:       Electronic Check icon

  • You will need bank routing and account numbers.
  • A $0.95 convenience fee is charged at the time the payment is processed.
  • PaymentExpress provides a confirmation number once the electronic payment is completed.

NOTE:  Any form of payment paid to DRR and dishonored for any reason will be assessed a $53.00 dishonored payment fee.

Payment Options:

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